How Field Engineer can help businesses through SLA based services

Diskutera blåvitt
vengineer
Inlägg: 1
Blev medlem: tis nov 05, 2019 14:50
Kontakt:

How Field Engineer can help businesses through SLA based services

Inläggav vengineer » tis nov 05, 2019 14:58

SLA based services are services that are based on a service level agreement (SLA). This is a contract between a service provider and the end user that sets out the level of service that the service provider is expected to offer. They define what the customer is going to receive in exchange for their money, although not how the service will be delivered.

An SLA should include a number of different things. It might feature a description of the service, when the service will be available and how quickly it will be delivered when it's needed. The agreement could also include how performance will be measured and how problems can be reported, as well as escape clauses and constraints.
readmore: Sla services

Återgå till "Supportersnack"

Vilka är online

Användare som besöker denna kategori: 31 och 0 gäster